 Hotel Multiplies Bills by 100 Times
from CNN, November 1, 2002
ATLANTA, Georgia (AP) -- As many as 26,000 people who recently
stayed at Holiday Inns and their sister hotels were charged 100
times what they owed because of a credit processing error.
The glitch eliminated the decimal points in bills for about
half the guests who stayed at a Holiday Inn, Holiday Inn Express
or Crowne Plaza hotel in the United States from October 24 to
October 27, said Carolyn Hergert, spokeswoman for Atlanta-based
Six Continents Hotels, which owns the hotel chains.
A charge of $100, for example, would have been billed as $10,000.
Hergert said the mistake was made by First Horizon Merchant
Services of Englewood, Colorado, which processes credit cards
used by hotel guests.
Six Continents said First Horizon had contacted the credit
card issuers, which were reversing the billing errors.
Overcharged guests will get two free nights at any hotel operated
by the three chains, Hergert said. |
